Common Questions

We ship within the continental United States only. All animals travel in approved containers and are shipped via overnight carriers to minimize transit time.

We ship to the buyer’s nearest FedEx Hub to reduce delivery risk. Packages are tracked and shipped overnight. The buyer is responsible for picking up the animal and inspecting it as soon as the package is available at the Hub.

Yes. We guarantee live arrival for animals shipped to a FedEx Hub if the package is collected and inspected within 12 hours of delivery to the hub. If the animal is deceased on arrival, contact us immediately with photos for a full refund or replacement (see Claim Steps).

Immediately: (1) take clear photos of the animal and shipping container/label, (2) email ReefsideReptiles@gmail.com with subject “Shipping Claim — [Order #]” including photos and a short description, and (3) keep the packaging and animal (if possible) until the carrier completes their inspection. We will review the claim and respond promptly.

Each animal's page will have a section showing what their diet consists of.

Yes. We accept reservations with a deposit. Reservations hold the specific animal while payment arrangements are completed.

A 25% nonrefundable deposit is required to reserve an animal. The deposit secures the animal and begins a 60-day window to pay the remaining balance. If the balance is not paid within 60 days the deposit is forfeited unless other arrangements are made in writing.

Yes. Payment plans require the 25% nonrefundable deposit and full payment within 60 days. While on a payment plan, the animal will be held and fed until paid in full.

We accept: PayPal, Zelle, mailed checks, cash, cashapp, debit card, and credit card.

We sex animals to the best of our ability and include that information in the listing. No sexing method is 100% accurate, so sex is provided as an honest assessment rather than an absolute guarantee.

We stand behind advertised genetics. If a specific genetic guarantee applies it will be clearly stated in the listing. Parentage or proof of genetics will be disclosed when available.

Temporary refusal to eat after shipping is common due to stress. Allow several days (often 3–14 days) for the animal to settle. If feeding problems persist, contact us for troubleshooting help.

Local pickup is available by appointment only. Contact us to schedule a pickup time.

Deposits are nonrefundable. In some cases we may allow a deposit to be transferred to another available animal within the 60-day hold period—contact us to request a transfer.

- A 25% nonrefundable deposit is required to reserve an animal.
- Remaining balance due within 60 days of deposit.
- Animals on payment plans will be cared for and fed while on hold.
- Accepted payments: PayPal, Zelle, mailed checks, cash, credit card.
- Deposits are nonrefundable except where the seller cancels or in other limited cases stated here.

- Shipments are limited to the continental United States.
- All animals travel in approved containers and via overnight carriers.
- Animals are shipped to the buyer’s nearest FedEx Hub. The buyer is responsible for pickup and inspection.
- The buyer has 12 hours from delivery to the FedEx Hub to pick up and inspect the animal.

- We guarantee live arrival to the FedEx Hub if the package is collected and inspected within 12 hours of delivery.
- If an animal is deceased on arrival or clearly injured by transport: (1) take photos, (2) email ReefsideReptiles@gmail.com with photos and order details immediately, and (3) retain packaging/animal (if possible) for the carrier inspection.
- Valid claims received within the 12-hour window will be eligible for a full refund or replacement at our discretion.
- Animals collected after the 12-hour window may not qualify for full refunds; such cases are handled case-by-case.

- Reservations require the 25% deposit.
- Deposits are forfeited if the buyer cancels, unless we agree to transfer the deposit to another animal.
- If the seller cancels, the deposit will be returned in full.

By purchasing, buyers confirm they are of legal age to own the animal where they live and that ownership is legal in their state/city. Buyers are responsible for checking local laws and permits.

We collect only the information necessary to process orders and ship animals. Personal data will only be shared with carriers or as required by law.

For orders, claims, or general questions: ReefsideReptiles@gmail.com. Please include your order number, the animal’s ID/morph (if applicable), and clear photos for any claim.